1.1 If you do not receive your Hamper in perfect condition please contact Mark the Moment within 24 Hours if within Ireland or 72 hours if an International delivery address.
1.2 Cancellations are accepted prior to the dispatch of goods from our warehouse.
1.3 Cancellations after dispatch: requires the items be returned complete before a full refund is issued.
1.4 Cancellation of Customised Hampers or Gifts: will incur a restocking charge. A charge of 25% of the (ex. vat) unit price of the selected items will be applied to a clients account.
1.5 Non Delivery: A full refund is provided for complete non-delivery or lost items. Items arriving late but arriving intact and fit for purpose will only be refunded, once the original item(s) are returned to our warehouse as a part of this process. Items arriving within 2 Business day after the agreed delivery date within Ireland are not deemed to be late for the purposes of this clause. International addressed items arriving within 4 business days after the requested date are not deemed to be late for the purposes of this clause.
2. INCORRECT RECIPIENT ADDRESS DETAILS
2.1 Returns: Any additional charges incurred in the completion of a delivery or the returning of goods, due to incomplete recipient information from the client, will be liable for all related charges and costs. This applies to national and international deliveries.
2. 2 Re-Delivery: Any additional charges/costs incurred in the completion of a delivery (Re-sending) of goods, due to incomplete original recipient information from the client, or the recipients being unable to collect the item in the time frame specified period from will be liable for all related charges and costs. This applies to national and international deliveries.
3.1 In the event of a non-arrival please contact Mark the Moment within 28 days of the expected delivery date and quote the order number and client details shown on the invoice paperwork.
4.1 The Company must be notified in writing, to the Customer Service Department, giving details as shown on the Delivery/Address label. A description of the damage is also to be provided.
4.2 Damaged individual items are replaced on a one for one basis.
4.3 Damaged Hamper: A Hamper or Gift item damaged in delivery to the point of being unfit for purpose must NOT be signed for, by the recipient. This will readily confirm damage in transit. Such an item will be replaced including all related delivery charges. We will require the original damaged item be returned as a part of this process.
5. CUSTOMS CLEARANCE
5.1 Mark the Moment cannot be held responsible should local customs authorities wish to confiscate any particular item, delay shipment or charge import duty on any Hampers.
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